Web Hosting Problem

  I registered 2 new domain names. One is a '.com', the other a '.name'. I set up DNS service for them through a company that provides me with DNS service for a different pre-existing domain.
  I have web hosting through Globat.com. Once I figured out the confusing menu contortions required to set up hosting for the new domains, I set up hosting (on my TeraByte Xtreme (tm) package) for my 2 new domains. The '.com' worked. The '.name' didn't.
  I waited 48 hours to see if the '.name' just took longer (which is realistic). No luck. I filed a trouble ticket on it with Globat. I figured it was a DNS issue. I got an email back telling me that it was, that they were fixing it, and that it would be up in 48 hours. It has been 8 days now and it still isn't fixed.
  I inquired about it again today. No response. I would have been satisfied to wait if I'd seen an email saying "We are investigating further. We'll get back to you when we figured it out."
  I tried to use their 'instant customer service' chat tool. It showed me that I had an approximate wait time of 3 minutes and 50-something seconds...for about half an hour. That's a conservative estimate.
  While I waited I had time to:

• Get a quick list of other hosting providers
• See what other people were saying about those providers on forums
• Investigate hosting package pricing on the candidate I thought looked best (GoDaddy)
• Fully investigate each feature offered, including how many domains I could host on that account, and how many bytes I would be allowed to traffic monthly
• Register for an account
• Pay for an account
• Fully configure my first domain, including login names, nameserver information, etc.
  

  I drove home from work, logged back in to the GoDaddy management tool. It's confusing, but less so than Globat's.
  GoDaddy's interface is pretty good once you learn that there are a couple different interfaces available, and that there's little overlap in functionality between them. Knowing that allows you to set up a couple tabs in Firefox, each with a different interface, and pop around between them to do what you're trying to do.